Capri Senior Communities

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Our Response to the COVID-19 Virus

This is an update to our previous communications on 3/10/20, 3/12/20 and 3/16/20.

While every day this week has brought new developments around the coronavirus, Capri Senior Communities, in conjunction with county and state public health departments, continue to proactively work to implement maximum safety protocols and act assertively when anyone in our community becomes symptomatic.

Last night, Washington Ozaukee Public Health Department ordered a Lockdown of all long-term care facilities in their jurisdiction. You can read it here. It is important for you to understand what we are doing to protect our residents and staff inside our community. This document is the most comprehensive source we can share with you regarding our operational directives to all of our staff and our residents, regardless of geographic location.


  • All residents must stay in their rooms and apartments. If they need to leave for any reason, they must wear a mask. If needed, we can deliver masks to individual apartments.
  • In our healthcare communities (Assisted Living and Memory Care), we are taking the additional steps of daily monitoring both fever and respiratory symptoms.
  • All previously communicated policies remain in effect (no visitors; all deliveries should be dropped off outside the front door; intense and frequent cleaning of common spaces; and adherence to all federal CDC and state DHS recommendations).
  • DHS and CDC issue new protocol almost daily; we have a team who reviews each update and ensures our operations reflect any modifications. 
  • We are doing extensive staff screening. Every employee, from company executives to management and all caregivers, use hand sanitizer before entering the building. Their temperature is taken, and they respond to a series of questions suggested by the CDC. Only if these steps are cleared are employees and any others allowed to enter and report to work.
  • Staff regularly walk the building – if they see residents out of their apartments, they will be asked to return. 
  • There should be no playing cards or games or sharing meals in one another’s apartments.  
  • All meals have transitioned to in-rooms and apartments. 

How Can You Help?

  • COVID-19 policies, procedures and protocols are moving so quickly.  To help our communications with you, please identify ONE primary point of contact for your family and a back-up to facilitate these inquiries. It will allow us to return your messages more efficiently!
  • As always, we are happy to send email and text message updates to as many family members as you wish. Click here to add any of those.

The following items, communicated on Monday, March 16, 2020, per Federal and State guidance are unchanged:


  • No visitors may enter the Community
  • Any deliveries (food, supplies, etc.) will need to be left at Community’s front door or in Community vestibule marked with resident’s name, ideally during daytime working hours (approx. 8-5).
  • Food and other deliveries are encouraged via Amazon, Instacart, PeaPod or a local grocer or store with delivery service.
    • There will be a number on the front door directing the driver to call when making the delivery so our team knows a delivery is waiting.


  • Residents and families should contact primary care provider to determine if appointments are medically necessary at this time. Consider deferring annual checkups.
  • Practice social distancing. Please stay 6 feet away from other residents.
  • Continue to practice frequent and thorough handwashing many times throughout the day.
  • Disinfect your own apartment’s high-touch areas.
  • Any residents in a stand-alone IL community who leave the community regardless of the reason (shopping, social activities, religious services, primary care provider appointments, hospital ER or Admission for fall or follow-up) will need to self-quarantine for 14 days upon return and cannot participate in any communal activities including dining. No one may leave a combined IL/AL/MC community.


  • Asking staff members to consider taking extra precautions in their personal lives given the vulnerability of the residents we serve. This includes, among other things, staying at home and avoiding large groups of people as much as possible.
  • Continuing our protocol to maintain a clean environment to help reduce the spread of germs; we also have increased the frequency of surface cleaning in common areas.
  • Continuing to follow our existing policies and procedures related to preventing the spread of communicable disease among residents and staff.
  • Asking all residents and staff to report upper respiratory symptoms (including fever, cough, and shortness of breath) or other signs of illness. We will ask any resident or employee with these symptoms to speak with their doctor, if they haven’t already.
  • Rescheduling events that would put large groups of people together.
  • Eliminating any “buffet” type meal services.
  • Eliminating “non-essential” visitors such as paid entertainers, priests, pastors, volunteers, etc.
  • Allowing Hospice to continue services.
  • Recommending residents cancel or postpone any upcoming travel.
  • Limiting home office, regional and field-based personnel community visits to only those that are essential.
  • Prohibiting anyone (resident or visitor) who has traveled abroad in the last 14 days, or anyone sharing a household with a person who has traveled abroad in the last 14 days from entering communities.

We continue to follow the recommendations of the CDC on prevention steps. If a case of COVID-19 arises in your community, all residents and primary contacts will be updated with information and a move-ahead plan. Should you have any questions, please feel free to contact your on-site Executive Director.

For additional information, please visit the CDC’s coronavirus disease information page at

Contact Capri

20875 Crossroads Cir., Suite 400

Waukesha, WI  53186

Telephone | 262.798.1224

Fax | 262.798.1119

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