Attentive to Individual Needs
By Steve Kassens, Director of Asset Management
In the next few newsletters, we're taking a closer look at our CARES values. This month, we're diving deep into how our team is Attentive to Individual Needs.
The teams at Capri Communities work hard to make sure our residents are proud to call their community "home." They take time to meet the individual needs of each resident. In our maintenance team's case, this could mean helping with a cable connection to hanging a picture of a resident's family on the wall. The little things make a big difference. It is always nice when families assist with special touches, but we are always there when needed.
Residents of our communities are always able to share what they want, and we hope we can achieve what is needed. as the Director of Asset Management, it is my responsibility to ensure the buildings and grounds are safe and kept up for our residents.
the maintenance team members of the communities spend hours to meet the needs of our residents - they treat every resident or team member's issue as the highest priority. This approach results in a seemingly instantaneous response no matter how small or large the challenge. From painting to appliance issues to general troubleshooting, the maintenance team members are not only highly responsive but also flawless with follow-through.
The positive attitude of our maintenance team is certain to ripple through the community and is an important part of the culture. No matter how busy they may be, each resident should feel like they are the only person in the building based on the maintenance team's personalized approach.
Click here to read more about last month's value, Committed to the Resident Experience.
In the photo: Steve E., maintenance at Hyland Campus, gives a thumbs up! He makes sure each resident and team member's concerns are addressed and completed promptly.
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Read the full January newsletter.